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About Grand Telephone Company

Grand Telephone Company, Inc. (Grand) is an independent local exchange company that provides local telephone service for the Jay, OK and Disney, OK exchanges. Grand’s service area is south of Grand Lake in Northeast Oklahoma in Delaware and Mayes counties. Grand has been in business as an Oklahoma corporation since 1956. Grand has two subsidiaries: OMNI III Cable T.V., Inc. (OMNI) and GTC, Inc. (GTC). OMNI provides cable T.V. for the towns of Jay, OK and Disney, OK, and has its Grand Lake Telecommunications division that provides DSL broadband Internet access through fiber network to both exchanges. GTC is a long distance provider that serves approximately 40% of Grand’s local access customers. Grand currently has 18 employees.

Grand has been very proactive in updating and upgrading its buried plant and with the influx of ice storms and tornados over the last few years, is in the process of converting any remaining aerial plant to buried plant. This will ensure a reliable network in even the most extreme weather. Grand has fiber plant to the node and is planning to extend fiber to the home within the city limits of Jay and Disney, in the future to meet the demand for higher broadband speeds. Grand recently invested in a new soft switch that will enable lower cost maintenance as well as a more robust switch to offer more possibilities to the customer. As a small company in a high-cost area, Grand offers reliable telephone service and broadband capability to 100% of the Jay, OK and Disney, OK exchanges that are served in Delaware and Mayes counties. These exchanges cover a 205 square mile area with 14 subscribers per square mile. As technology advances, the desire is to offer these new technologies to the rural customers served, and part of that service is maintaining and improving the connectivity to customers living in high-cost areas. The network that has been implemented not only provides quality telephone and broadband service to rural customers, but also provides the fiber backbone to cellular towers, which the wireless carriers use in the area.

Grand has responsibilities to its customers that create a culture of equality among all residents. No matter where a potential customer may live in the exchange, no matter how big or small their house, and no matter how high or low their income level, all residents have the right to request service and receive the same high level of service that the counterpart to their circumstances will receive. Grand regularly has requests for service 3-5 miles out from their closest point of current service, and fulfills those requests at no extra cost to the customer. Most of the time, these are rural customers out of the range of any wireless carrier’s signal. Both the Jay and Disney exchanges have a high population in the low income category. Thus, the Lifeline program for low cost telephone service is very beneficial to Grand’s service area. Approximately 15-20% of residential customers benefit from the low-income Lifeline program currently.